CIO-as-a-Service for Singapore SMEs

These Terms and Conditions (“Terms”) govern your access to and use of the services provided by CYBERCORE LABS PTE. LTD. (aka Cybercore), including its divisions Aho Security Labs (aka Cybercore Labs), techcc.co, and cybercc.co (collectively referred to as “we,” “us,” or “our”). These Terms apply to all websites, platforms, mobile applications, and subscription-based services operated by Cybercore when you engage with our subscription-based services.

By accessing or using our services, you agree to be legally bound by these Terms. If you do not agree, you must discontinue use immediately.

1. Eligibility and Account Registration

• You may register as an individual user or on behalf of a business entity if you have authority to bind that entity.
• You agree to provide accurate, complete, and current information during registration, including any information submitted via social login providers.
• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• Immediately notify us of any unauthorized use or security breaches related to your account.

2. Services Description and Subscription Terms

• We provide subscription-based cybersecurity and technical support services including scam detection, prevention, remediation, and tech assistance as described on our website.
• Subscription plans, pricing, features, and billing cycles are outlined during purchase and may be updated with reasonable prior notice.
• Payment is due in advance and is recurring according to your subscription plan until cancelled.
• Free trials, if offered, are subject to time limits and terms described at signup. We reserve the right to revoke trial access.
• You authorize us and our payment processors (e.g., Stripe) to charge your payment method for all fees, including any applicable taxes.
• Subscription cancellations must follow the procedure described in your account dashboard or via customer support. No refunds will be given for partial billing cycles unless required by law.

3. User Responsibilities and Acceptable Use

• You agree to use the Services lawfully and ethically.
• You will not use our Services to facilitate scams, fraud, or any illegal activities.
• You will not interfere with the operation of the Services, attempt to gain unauthorized access to other accounts, or distribute malware.
• You are responsible for securing your devices and systems in conjunction with our support.
• You agree not to circumvent any security measures implemented by us or third-party providers.

4. Intellectual Property Rights

• All intellectual property rights in the Services, content, software, trademarks, logos, and documentation belong to Cybercore or its licensors.
• You receive a limited, non-exclusive, non-transferable license to use the Services as permitted by these Terms.
• You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Services without express written permission.

5. Privacy and Data Protection

• Your use of the Services is subject to our Privacy Policy, which explains how we collect, process, store, and protect your personal data.
• We comply with applicable data protection laws, including the Singapore PDPA, the EU GDPR (for EU residents), and other relevant laws.
• We use third-party providers such as Google Analytics and Stripe, subject to their own privacy and security terms.
• By using social login, you authorize us to access certain data from your provider as outlined during login.

6. Third-Party Services and Integrations

• We integrate with third-party platforms (e.g., payment gateways, analytics) to provide the Services.
• We are not responsible for any loss or damage caused by your use of these third-party services.
• Your use of third-party services is subject to their own terms and privacy policies.

7. Disclaimers and Limitations of Liability

• The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied.
• We do not guarantee that the Services will prevent all scams or technical issues.
• We disclaim liability for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the Services.
• We do not accept liability for losses caused by your failure to follow our advice or instructions.
• In jurisdictions where limitations on liability are not permitted, our liability shall be limited to the fullest extent permitted by law.

8. Indemnification

You agree to indemnify, defend, and hold harmless Cybercore, its affiliates, and employees from any claims, damages, liabilities, costs, or expenses arising out of your misuse of the Services or violation of these Terms.

9. Termination and Suspension

• We reserve the right to suspend or terminate your access to the Services for breach of these Terms or for any reason with prior notice.
• Upon termination, your right to use the Services immediately ceases.
• Your obligations relating to confidentiality, intellectual property, and indemnification survive termination.

10. Payment Disputes and Refunds

• You must promptly notify us of any billing errors or disputes.
• Refunds are at our sole discretion and subject to applicable laws.
• No refunds are generally provided for unused subscription periods unless legally mandated.

11. Changes to the Terms

• We may update these Terms periodically to comply with legal requirements or improve the Services.
• Material changes will be notified to you by email or notice on our website.
• Continued use of the Services after changes constitutes acceptance.

12. Governing Law and Jurisdiction

• These Terms are governed by Singapore law.
• Disputes shall be resolved exclusively in the courts of Singapore.
• As we expand globally, additional jurisdictional provisions may apply.

13. Contact Information

If you have any questions or concerns about these Terms, please email us at [email protected].

Cybercore (“we,” “us,” “our”) values your privacy and is fully committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you engage with our subscription-based services offered under the Aho Security Labs (aka Cybercore Labs), techcc.co, and cybercc.co. It applies to your use of our platforms, websites, mobile applications, and any digital tools connected to these services (collectively, the “Services”).

By using any of our Services, you acknowledge and consent to the data handling practices described in this policy. If you do not agree, please refrain from using the Services.

1. Information We Collect

1.1 Personal Information You Provide

• Name, email address, phone number, billing and payment details
• Account credentials and profile information
• Social login information from providers such as Google, Facebook, etc.
• Business details if you register as a company or organization

1.2 Information Automatically Collected

• Device information (type, OS, browser)
• IP address and location data
• Usage data including interaction with our Services and website
• Cookies and similar tracking technologies

1.3 Payment Information

Payment method details collected securely via Stripe or other payment processors. We do not store full payment card data on our servers.

2. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our Services
• Process payments and manage subscriptions
• Communicate with you, including support and marketing (with consent where required)
• Detect, prevent, and respond to fraud and security incidents
• Personalize your experience and recommend relevant content
• Comply with legal obligations and resolve disputes

3. How We Share Your Information

We may share your personal information with:

• Service Providers: Payment processors (e.g., Stripe), analytics providers (e.g., Google Analytics), cloud hosting, and customer support platforms, who act as data processors under contract.
• Legal Authorities: If required by law, subpoena, or to protect rights and safety.
• Business Transfers: In case of merger, acquisition, or sale of assets, with appropriate data protection assurances.

We do not sell your personal data to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser or our website’s cookie settings.

For detailed information, please see our Cookies Preference section.

5. Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data against unauthorized access, disclosure, or alteration.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and correction of your data
• Request deletion or restriction of processing
• Object to processing for marketing or profiling
• Data portability requests
• Withdraw consent at any time

7. Data Retention

We retain your personal data only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

8. International Transfers

Your information may be stored and processed in Singapore or other countries where we or our service providers operate. We ensure adequate protections consistent with applicable privacy laws.

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this policy periodically. Material changes will be communicated via email or website notification. Continued use of Services after changes means acceptance.

11. Contact Us

For questions or requests related to this Privacy Policy, please email us at [email protected].

Our websites and services use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content and ads. This policy explains what cookies we use and how you can control them.

1. What Are Cookies?

Cookies are small text files stored on your device by your browser when you visit a website. They help us remember your preferences, understand how you use our site, and improve your experience.

2. Types of Cookies We Use

• Strictly Necessary Cookies: Essential for core website functions like security and authentication. Without these, parts of the site may not work properly.
• Performance and Analytics Cookies: Collect anonymous data about site usage to help us improve. We use Google Analytics for this purpose.
• Functional Cookies: Remember your preferences such as language and region for a better experience.
• Advertising and Targeting Cookies: Help us show relevant ads through third-party partners.

3. Managing Cookies

While we do not provide options on our website to change cookie settings, you can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect how parts of our website function.

4. Third-Party Cookies

We use third-party services such as Google Analytics and advertising partners who may place cookies. These third parties have their own privacy policies and controls.

5. Changes to This Policy

We may update this Cookies Preference policy from time to time. Any significant changes will be posted on our website.